![]() PACE does not have the authority to approve or deny host computer activation resets. To check whether the request for host computer activation reset was properly submitted to the publisher, view the host computer’s information and verify that the Activation Location field indicates “Reset Requested” Review the “Report Complete” pop-up dialog and select “Close” Enter a reason for the reset request under the “Information for software publisher(s)” section (this field is required)Įnable the “I understand…” checkbox and select “Submit Request” to initiate the host computer activation reset request.Select the “Show Details” button to open that location’s detailsĪ “Report Computer as Unusable” dialog box will pop up with details on the computer location selected for reset.On the left side of the application, select the host computer that has become inaccessible (it should be grayed out).Launch and sign into iLok License Manager with your iLok account.The steps to request a host computer activation reset within iLok License Manager are: If you are not able to use version 5.5 or newer, please use the software publisher’s support channels to contact the publisher directly and request the reset. ![]()
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